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Claims Services Overview

We focus on more than the technicalities of claims processing. We want to minimize the disruption to your business.

HOW WE SERVE YOU

  • Skillful handling of complex claims
  • Teams that specialize in specific coverages
  • Ability to work seamlessly with third-party claims adjusters

RELIABLE SERVICE

Clients look to us for security. And that matters most when it's time to submit a claim. When the stakes are at their highest, so is the quality of our service.

FINANCIAL STRENGTH

XL's financial strength ratings reflect our solid claims-paying ability. We stick to sensible financial practices and maintain substantial reserves.

CLAIMS BEST PRACTICES

In 2010, AIRMIC, the UK-based Association of Insurance and Risk Managers, published an insurance claims best practices guide. This guide is based on two years of market consultation and serves as an aid to insurance buyers as well as a benchmark for insurers. AIRMIC asked its partner insurers, who contributed to the consultation process, to assess themselves against the guide's standards. Read our response .

We recently had cause to make sizeable claims in respect of our operations in South Africa and Poland. XL Insurance settled these claims very quickly and provided us with an outcome with which we are pleased. What made the difference was that XL Insurance weren’t hidden behind a third party service provider. They were prepared to push forward the claims settlement process decisively, as well as getting round the table and negotiating face-to-face with our local businesses together with my own team.

- AB Electrolux

We recently made two large and complex fire and flood claims in respect of our operations in Italy. In both claims, we found that the XL Insurance team had a good understanding of the requirements of our business, drove the claims process and, even more importantly, were empowered to make settlement decisions. As a result, these claims were resolved to our satisfaction within around six months rather than a much longer period, enabling our local companies to concentrate on rebuilding their operations.

- NSG Group