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At XL Insurance, we aim to be a world-class provider of global claims management solutions. Our solid reputation for claims-handling is important to us and we invest in maintaining it. That means positioning the claims function at the heart of our organization.
We understand that there's more to effective claims-handling than the technicalities – the disruption to business needs prompt resolution too. That’s why our approach to claims is based on understanding the needs of our clients.
Expertise
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Effective solutions for handling complex claims |
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Specialist claims handling teams with experience in a particular coverage can be appointed according to clients needs |
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Willingness to work with third party claims adjustors |
Exceptional Service
Managing your claim efficiently and fairly is a crucial part of the service we provide to our producers and clients. You get peace of mind, knowing our claims handlers are well-versed in dealing with losses involving a myriad of coverages.
Testimonials
We recently had cause to make sizeable claims in respect of our operations in South Africa and Poland. XL Insurance settled these claims very quickly and provided us with an outcome with which we are pleased. What made the difference was that XL Insurance weren’t hidden behind a third party service provider. They were prepared to push forward the claims settlement process decisively, as well as getting round the table and negotiating face-to-face with our local businesses together with my own team.
- AB Electrolux 18 September 2008
We recently made two large and complex fire and flood claims in respect of our operations in Italy. In both claims, we found that the XL Insurance team had a good understanding of the requirements of our business, drove the claims process and, even more importantly, were empowered to make settlement decisions. As a result, these claims were resolved to our satisfaction within around six months rather than a much longer period, enabling our local companies to concentrate on rebuilding their operations.
- NSG Group 6 October 2008
Strategic Risk magazine survey results:
In a recent survey of UK risk managers by Strategic Risk magazine, the results stated: 'XL performed strongly in all areas, scoring highly on the speed of access to decision-makers (83%) and the speed and fairness of its claims handling (80%)'. An overall score calculated from the ratings placed XL Insurance = 2nd for overall service.'
Financial Backing
Our claims paying ability is reflected in our financial strength ratings received from Moody's, Standard & Poor's and A.M. Best. We conduct our overall business within sensible financial guidelines, and establish accurate and timely reserves to assure our ability to pay claims on behalf of our policyholders.
For ease of reporting your loss notification, please contact your broker or agent.
AIRMIC's 'Delivering excellence in insurance claims-handling' initiative
AIRMIC, the UK-based Association of Insurance and Risk Managers, recently published its best practice guide, setting out the hallmarks of an excellent insurance claims service. The guide, which follows more than two years of market consultation, has two main functions: as a tool for insurance buyers; and as a reference point for insurers. AIRMIC's partner insurers, who contributed to the consultation process, were asked to benchmark themselves against the guide. Read our response  .
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